Account Deletion Policy

1. How to Delete Your Account

You may submit an account deletion request using either of the
following methods.

2. Identity Verification

To protect your account from unauthorized deletion, DIGIPe may verify
your identity before processing the request.

Verification may include:

• Confirmation through your registered mobile number.
• Confirmation through your registered email address.
• OTP or account-authentication verification.
• Additional information where reasonably necessary to prevent fraud.

3. What Happens After Account Deletion

After your identity has been verified and the deletion request has
been approved:

• Your DIGIPe login account will be permanently disabled.
• Your access to the DIGIPe mobile application will be removed.
• Active account sessions may be terminated.
• Your profile information will be deleted or anonymized where legally permitted.
• Optional preferences and non-essential account data may be removed.
• Your account will no longer be available for normal use.

Deletion of the DIGIPe account does not automatically cancel an
active insurance policy, financing agreement, EMI obligation, claim,
payment, or other contract with an insurer, lender, payment provider,
or service partner.

4. Information That May Be Retained

Certain information may need to be retained after account deletion
where required by applicable law, regulation, contractual obligation,
fraud-prevention requirement, or legitimate dispute-resolution need.

This may include:

• Insurance policy and policy-servicing records.
• Insurance proposal and underwriting information.
• Claim submissions, evidence, assessments, and claim history.
• Financial transaction and payment records.
• EMI, loan, financing, and repayment records.
• Invoices, receipts, tax records, and accounting records.
• Identity-verification and regulatory-compliance records.
• Fraud-prevention, security, and audit logs.
• Complaints, disputes, legal notices, and enforcement records.

5. Pending Policies, Claims, or EMI Obligations

Account deletion may be delayed, restricted, or partially completed
if your account is connected to:

• An active insurance policy.
• A pending or disputed insurance claim.
• An outstanding premium payment.
• An active EMI, loan, or financing obligation.
• A pending refund or payment dispute.
• An unresolved complaint or legal dispute.
• A fraud or security investigation.
• A regulatory or identity-verification requirement.

In such circumstances, access to the app may be disabled while the
required records remain stored until the relevant obligation,
investigation, claim, or retention period is completed.

6. Account Recovery

After deletion:

• Your previous account login may no longer work.
• Deleted personal information cannot generally be recovered.
• Previous preferences and account settings may be permanently lost.
• A new account may need to be created to use DIGIPe again.
• A new registration may not restore previous account history.

7. Processing Time

We may contact you if additional information is required to verify
your identity or complete the request.

Some retained records may remain stored beyond this period where
required by law, insurance regulation, taxation, accounting,
financing, fraud prevention, or dispute resolution requirements.

8. Withdrawal of a Deletion Request

You may contact DIGIPe to withdraw your deletion request before the
deletion process has been completed.

Once the account and eligible information have been permanently
deleted, the request cannot normally be reversed.

9. Privacy Policy

For more information about how DIGIPe collects, uses, stores, shares,
and protects personal information, please review our

Privacy Policy
.