Privacy Policy
Your privacy matters to us. This policy explains how DIGIPe collects,
uses, shares, stores, and protects your personal information.
Effective Date: July 21, 2026
Our commitment:
DIGIPe does not sell your personal information. We collect and use information
only for legitimate purposes connected with our solar insurance, EMI,
policy-management, inspection, payment, and claim-support services.
1. About DIGIPe
Welcome to DIGIPe (“DIGIPe”, “we”, “our”, or “us”).
DIGIPe is a digital platform that enables eligible users to explore or
purchase solar insurance, access EMI-related financial facilities, submit
and track insurance claims, manage policy information, complete solar
asset inspections, make payments, and connect with authorized insurers,
lenders, surveyors, and service providers.
This Privacy Policy applies when you use the DIGIPe website, Android
application, customer-support channels, and other related services.
By accessing or using DIGIPe, you acknowledge that you have read and
understood this Privacy Policy.
2. Information We Collect
The information we collect depends on the services you use, the permissions
you grant, and the requirements of our insurance or financing partners.
Personal and account information
Full name
Mobile number
Email address
Postal address
Date of birth, where required
Profile photograph
Government-issued identification, where required
Identity-verification information
Financial and transaction information
Insurance premium information
EMI or financing application details
Payment and transaction records
Bank account information, where applicable
Invoices, receipts, and repayment information
Refund or settlement information
Payment information may also be processed directly by authorized payment
gateways, banks, insurers, or financial institutions. DIGIPe may not receive
or store complete card or payment credentials.
Solar asset and property information
Solar system capacity
Installation address
Installation date
Installer or EPC details
Panel manufacturer and model
Inverter details
Property or site information
GPS coordinates
Inspection and survey records
Insurance policy information
Claim and inspection information
Claim forms and claim descriptions
Damage photographs and videos
Inspection reports
Repair estimates and invoices
Communication with insurers or surveyors
Claim verification and settlement records
Device and technical information
Device model and manufacturer
Operating-system version
App version
IP address
Device or app identifiers
Network and connectivity information
Crash logs and diagnostic information
Performance and security logs
3. Mobile App Permissions
DIGIPe requests device permissions only when they are required to provide
a feature. You may manage many permissions through your device settings.
Disabling a permission may prevent the related feature from working.
📍 Precise and approximate location
Location information may be used to:
- Verify the geographical location of a solar installation.
- Auto-fill state, city, district, or regional information.
- Support underwriting, inspection, and policy verification.
- Help prevent insurance fraud or location misrepresentation.
- Map insured solar assets and inspection areas.
- Support authorized site surveys and geofencing.
🗺️ Background location
Background location may be used only for authorized field-survey
activities where continuous location tracking is necessary while a
surveyor maps a solar installation or large solar array, including when
the app is minimized or the screen is locked.
When required, DIGIPe will display a prominent in-app disclosure and
request your permission before collecting location in the background.
Background tracking should operate only during an active inspection or
survey workflow and should stop when the activity is completed.
Customers who do not use field-survey features may not need to grant
background-location permission.
📌 Foreground location service
During an active field inspection, the app may run a foreground location
service with a visible and persistent Android notification. This helps
prevent interruption of location recording while an authorized survey
is in progress.
📷 Camera
The camera may be used to:
- Photograph solar panels, inverters, meters, structures, and installation sites.
- Capture evidence of damage during an insurance claim.
- Scan documents, identifiers, codes, or supporting records.
- Upload inspection and policy-verification evidence.
The camera is not activated without a user-initiated action or an
authorized workflow.
🖼️ Photos and videos
You may select existing images or videos from your device to provide
identity documents, solar installation evidence, policy documents,
inspection media, or claim-supporting information.
Where supported, DIGIPe will use the Android system photo picker so that
you can select specific files without granting access to your complete
media library.
📡 NFC
NFC may be used to scan compatible identification tags attached to solar
equipment, smart inverters, machinery, or insured assets. This helps
authorized users identify and map registered equipment.
🚶 Activity recognition
During authorized field operations, activity recognition may identify
whether a surveyor is walking, stationary, or travelling. This can help
improve battery efficiency and adjust location collection during an
active inspection.
🔐 Biometric authentication
DIGIPe may allow fingerprint or facial authentication for secure and
convenient account access. Authentication is performed by the Android
operating system or your device’s secure hardware.
DIGIPe does not receive or store your fingerprint, facial template, or
other underlying biometric template.
🔔 Notifications
Push notifications may be used for:
- Insurance-policy issuance and renewal updates.
- Premium and EMI payment reminders.
- Payment confirmations and receipts.
- Inspection schedules and pending tasks.
- Claim submission, verification, and status updates.
- Account-security and service-related alerts.
You can disable notifications through your Android device settings,
although important service updates may then be missed.
⏰ Alarms, boot completion, wake lock, and background processing
Where supported and legally permitted, the app may schedule reminders
for policy renewals, payments, or time-sensitive inspection tasks.
Background services may also resume approved synchronization or reminder
functions after a device restart.
The app may temporarily keep the processor active while completing a
user-requested upload, encryption process, synchronization task, or
delivery of an important notification.
🔋 Battery optimization
During an active field survey or large evidence upload, DIGIPe may ask
an authorized user to exclude the app from battery optimization so that
the operation is not interrupted.
This permission should be requested only when necessary for a clearly
explained feature. Users may decline the request or restore battery
optimization through their device settings.
🌐 Internet and network access
Network access is required to:
- Authenticate users securely.
- Load insurance, financing, policy, and claim information.
- Process payments and transactions through authorized providers.
- Upload documents, photographs, videos, and inspection reports.
- Synchronize records with secure servers.
- Detect connection interruptions and resume eligible transfers.
✅ App licensing, Firebase messaging, and internal security
The app may use Google Play licensing to verify that it was legitimately
installed. Firebase Cloud Messaging may be used to deliver secure push
notifications.
Internal signature-protected permissions and non-exported receivers may
be used to prevent other applications from injecting unauthorized data
into DIGIPe.
📳 Vibration and haptic feedback
Vibration may be used to provide tactile feedback after user actions,
scans, alerts, or authentication events.
4. How We Use Your Information
We may use the information we collect to:
Create and manage your DIGIPe account
Authenticate and verify your identity
Assess eligibility for available products
Facilitate insurance-policy issuance
Process EMI or financing applications
Process payments and issue receipts
Verify solar installations and insured assets
Conduct authorized inspections and surveys
Submit, verify, and manage insurance claims
Detect and prevent fraud or misuse
Provide customer support
Send service and security notifications
Improve functionality and app performance
Comply with legal and regulatory obligations
5. Legal Basis and Consent
Depending on the circumstances and applicable law, we process information
based on one or more of the following:
- Your consent.
- Performance of a contract or action requested by you.
- Compliance with legal or regulatory obligations.
- Protection against fraud, security threats, or unlawful activity.
- Our legitimate business interests, where these do not override your rights.
Where processing is based on consent, you may withdraw that consent through
available settings or by contacting us. Withdrawal will not affect processing
that lawfully occurred before the withdrawal.
6. How We Share Information
DIGIPe does not sell or rent your personal information.
Information may be shared only where necessary with authorized recipients,
including:
- Licensed insurers and insurance intermediaries.
- Banks, lenders, and other authorized financial institutions.
- Payment gateways and payment-processing providers.
- Surveyors, inspectors, claim assessors, and repair partners.
- Authorized solar installers and service providers.
- Identity-verification and fraud-prevention providers.
- Cloud hosting, data storage, communication, and security providers.
- Analytics and crash-reporting providers.
- Professional advisers, auditors, and legal representatives.
- Government, regulatory, judicial, or law-enforcement authorities where required by law.
Our service providers are expected to use information only for authorized
purposes and to apply appropriate security and confidentiality measures.
7. Data Security
We use reasonable technical and organizational safeguards designed to
protect personal information, including:
HTTPS and secure data transmission
Encryption where appropriate
Authentication and access controls
Restricted employee and partner access
Secure cloud infrastructure
Activity and security logging
Backups and recovery procedures
Periodic security reviews
No electronic transmission or storage method is completely secure.
Accordingly, we cannot guarantee absolute security, but we continually work
to protect information against unauthorized access, alteration, loss, misuse,
or disclosure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide and maintain your account and requested services.
- Administer insurance policies, financing, payments, and claims.
- Meet contractual, accounting, tax, audit, and regulatory requirements.
- Resolve complaints, disputes, or legal claims.
- Detect and prevent fraud, misuse, or security incidents.
Retention periods may vary depending on the type of information, the status
of a policy or claim, and applicable legal requirements. When information is
no longer required, we may securely delete or anonymize it.
9. Your Privacy Rights
Subject to applicable law and identity verification, you may request to:
- Access personal information associated with your account.
- Correct inaccurate or incomplete information.
- Update your account or profile details.
- Withdraw permission or consent where applicable.
- Request deletion of eligible personal information.
- Request deletion of your DIGIPe account.
- Raise a complaint regarding the handling of your information.
Some information may not be immediately deleted when it must be retained for
an active policy, pending claim, unpaid obligation, fraud investigation,
dispute, or legal and regulatory requirement.
For account-deletion instructions, please visit our
Account Deletion Policy
.
10. Account Deletion
Where account creation is available, users may request deletion through the
in-app account settings, where supported, or by contacting us using the
details provided below.
After a verified request is processed, eligible personal information will be
deleted or anonymized. Information required for active insurance policies,
claims, financing obligations, transactions, fraud prevention, accounting,
or legal compliance may be retained for the required period.
11. Cookies and Analytics
Our website and application may use cookies, local storage, analytics tools,
and similar technologies to:
- Maintain sessions and account security.
- Remember preferences.
- Understand app and website usage.
- Diagnose errors and crashes.
- Measure performance and improve user experience.
- Detect suspicious or fraudulent activity.
You may control website cookies through your browser settings. Restricting
essential cookies may affect the operation of certain website features.
12. Third-Party Services
DIGIPe may use or integrate with services such as:
Google Play Services
Firebase Cloud Messaging
Mapping and location services
Payment gateways
Insurance and lending partners
Cloud hosting providers
Identity-verification services
Analytics and crash-reporting services
Third-party providers may process information under their own privacy
policies and legal obligations. We recommend reviewing the privacy terms of
any third-party service you use.
13. Children’s Privacy
DIGIPe services are intended for adults who are legally capable of entering
into insurance, financing, and related agreements.
We do not knowingly permit children under 18 years of age to create accounts
or independently purchase financial or insurance products through DIGIPe.
If we learn that information has been collected from a child without valid
authorization, we will take appropriate steps to delete or restrict it.
14. International Data Processing
Where permitted by applicable law, personal information may be processed or
stored using service providers located in different jurisdictions. When this
occurs, we seek to apply appropriate contractual, organizational, and
technical safeguards.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services,
technology, legal obligations, or business practices.
The revised policy will be published on this page with an updated effective
date. Where a change materially affects your rights or the way we use your
information, we may provide additional notice through the app, website,
email, SMS, or another appropriate channel.